Refund Policy
Our position on refunds reflects how seriously we take matching the right learners with the right program. This document explains when refunds become available, what circumstances change eligibility, and how the process actually works once you decide it's necessary.
Initial Enrollment Context
Once you commit to a program, you're gaining access to carefully designed curriculum materials, instructor availability, and platform resources that have been prepared specifically for your cohort. Because of how we structure our courses around live interaction and personalized feedback, refund windows operate differently than they might for self-paced content.
Most program access begins the moment you confirm enrollment. That's when your instructor starts reviewing your background information and preparing materials tailored to your stated goals. It's also when you receive login credentials and initial resource packages.
The timing matters. If you change your mind within the first seven days and haven't participated in any live sessions or submitted assignments for instructor review, we can process a full refund. After that window closes or once you've engaged with course materials in a meaningful way, the situation shifts.
Eligibility Through Timeline
First Week: Full Flexibility
During your initial seven days as an enrolled student, you can request a complete refund if the program isn't what you expected. The only requirement here is that you haven't attended live classes or submitted work for instructor feedback. Log in and browse materials all you want—that doesn't affect eligibility.
Days 8-21: Partial Recovery
Between day eight and day twenty-one, partial refunds become available under specific circumstances. Maybe the course content diverged significantly from what was described in the program overview. Perhaps you're dealing with a documented medical situation that prevents participation. We evaluate these on a case-by-case basis because every situation carries unique details.
Beyond Three Weeks
After twenty-one days, refunds generally aren't available. At that point, you've had substantial access to the curriculum, instructor time, and learning community. The resources committed to your education can't be reallocated, and the program has moved forward with you as an active participant.
Situations That Alter Standard Terms
Technical Failures on Our End
If our platform experiences extended outages that prevent you from accessing course materials for more than seventy-two consecutive hours, and we can't resolve the issue promptly, that changes things. You shouldn't pay for services we failed to deliver due to technical problems within our control.
Course Cancellation
Sometimes we have to cancel a program before it completes. Enrollment numbers might fall below the threshold needed for quality instruction, or an instructor might face an emergency. When that happens, you receive a full refund for any unused portion of the course, calculated based on completed weeks versus total program length.
Documented Hardship
Serious medical conditions, family emergencies, or sudden job relocations that make program completion genuinely impossible—these warrant individual consideration. We'll need documentation, and the closer we are to program completion, the more limited refund options become. But we're not interested in keeping money from someone who can't reasonably continue due to circumstances beyond their control.
What Disqualifies Refund Requests
Active Participation
The moment you submit an assignment that receives instructor feedback or attend a live session where you interact with the instructor or classmates, you've consumed program value that can't be returned. These activities require real human time and expertise—resources that get allocated to you specifically.
Course Completion
Finishing a program then requesting a refund because you're dissatisfied with the outcomes doesn't align with how educational services work. You paid for access to instruction and materials, not guaranteed results. Once you've received the full program, the transaction is complete regardless of whether you feel it met your expectations.
Special Program Variations
Intensive Workshops
Short-duration intensive programs operate under condensed timelines. For workshops lasting three days or less, the refund window is forty-eight hours before the program start date. Once these intensive experiences begin, refunds aren't available because the entire program unfolds in such a compressed timeframe.
Corporate or Group Enrollments
When companies enroll multiple employees or groups register together, refund terms get negotiated as part of the initial agreement. Standard individual policies don't apply because these arrangements involve custom pricing and specialized scheduling. Whatever gets documented in the corporate enrollment agreement supersedes the terms described here.
Transfer Options as Alternatives
Shifting to Future Sessions
Before jumping to refunds, consider whether transferring to a future program session makes more sense. If timing is the primary issue—maybe work demands spiked unexpectedly or family obligations intensified—moving your enrollment to the next available cohort might solve the problem without financial loss.
One-Time Accommodation
We allow one transfer per enrollment. Request it before you're more than two weeks into the current program, and we'll move your registration to the next session at no additional cost. This only works if space is available in that future cohort, and you'll need to commit to the new start date.
Transfers preserve your enrollment investment while giving you the flexibility to participate when circumstances actually allow for it. They're often a better solution than refunds, especially if you genuinely want the education but the timing is just wrong right now.
Platform Access Continuation
Receiving a refund means immediate loss of platform access. Course materials, recorded sessions, community forums—everything becomes unavailable once the refund processes. You can't retain access to resources while also recovering your payment.
Certificate Implications
Any certificates or credentials issued before a refund request must be returned or invalidated. We can't allow verified completion documentation to remain in circulation when the associated program enrollment has been financially reversed.
Re-enrollment Considerations
Getting a refund doesn't prevent you from re-enrolling later. But if you refund then re-enroll within ninety days, you'll pay the current program price rather than locking in any promotional pricing from your original enrollment.
Step-by-Step Request Process
Initial Contact
Email help@Aloraoraex.org with "Refund Request" in the subject line. Include your full name as it appears in our system, the email address you used for enrollment, and your enrollment or order confirmation number. Explain clearly why you're requesting the refund and reference any specific policy conditions you believe apply to your situation.
Review Period
Our student services team examines your account activity, enrollment date, and the circumstances you described. This typically takes three business days. If we need supporting documentation—medical records for hardship claims, for example—someone will reach out directly with specific requirements.
Decision Communication
You'll receive an email detailing whether your refund was approved, approved partially, or denied. The message includes specific reasoning based on the policy terms that apply to your situation. If denied, the explanation clarifies which conditions weren't met and why your circumstances don't qualify under current policy.
Financial Processing
Approved refunds get initiated within one business day of the decision. The actual appearance of funds in your account depends on your bank or payment provider's processing timeline. We send a confirmation email once the refund transaction has been submitted on our end, along with an expected timeframe for when you should see the credit.
Questions and Clarifications
This policy aims for clarity, but individual situations sometimes fall into gray areas where standard terms don't perfectly align with your specific circumstances. When that happens, detailed communication matters more than rigid rule application.
Reach out to help@Aloraoraex.org if your situation involves complexities not addressed here. Provide as much context as you can, and we'll work through the details together to find a fair resolution that respects both our operational needs and your reasonable expectations as a student.
Contact Student Services